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ISO/IEC 20000 -1:2011 is a service management system (SMS) standard. ...  PDF . This format preserves the paper layout, and is watermarked. EPUB.
ISO/IEC 20000  consists of the following parts, under the general title Information technology — Service management:
iso/iec 20000  is the official name of the standard. in the field, the standard is referred to as ' iso 20000 '. for practical reasons, the shorter and more practical ...
ISO/IEC 20000  is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1/SC7 and revised in 2011. It is based ...
A  PDF  of the  ISO 20000  standards contains the guidelines and procedures that are needed to achieve the certification. It covers the scope and activities to be ...
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