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Technical support may be delivered by different technologies depending on the situation. For example,[http://computerrepair.org.in Avast Anti Virus Support] the question directly calls, SMS, online chat, can be handled by using Support Platform, [2] E-mail or fax, [http://computerrepair.org.in AVG Anti Virus Support] the basic software problems using remote access repair services by telephone or, increasingly, can be handled through, the more complicated problems with hardware person may need to be addressed.

(OUT CALL)
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Technical support has been very common in this type of service industry. In addition, "Break-Fix" is known as the IT Support. [http://computerrepair.org.in McAfee Anti Virus Support] The concept behind this kind of support there is a problem the customer supplies (Hard Disk, Memory, Computer, etc.) as well as on the basis of pre-negotiated rate paid by the technician is paid for. [3]
Block Hours (SLA)
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Block Hours is basically to pay the lowest hourly rate is a way to buy a bunch of hour. [http://computerrepair.org.in Kaspersky Anti Virus Support] The premise behind this type of support for the customer discount and a monthly or yearly, or is negotiating a fixed number of hours. [http://computerrepair.org.in Symantec Anti Virus Support] This makes them as you please without the hassle of paperwork and more time to pay the bill provides flexibility for use.
Managed Services
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Managed Services firm fixed interest rate for a fixed fee or a well-defined "response and resolution times", [http://computerrepair.org.in Opera Browser Support] it means you'll get a list of services defined consistently good. [http://computerrepair.org.in Safari Browser Support] This everyday PC problems and the problems can not be solved by a technician on-site visits to remote servers 24/7 help desk 24/7 Monitoring can include things like. [http://computerrepair.org.in Netscape Browser Support] Some companies also monthly price offer additional services such as Project Management and Vendor management.

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With the increasing use of technology in the modern era, there is a growing need to provide technical support. [http://computerrepair.org.in Mozilla Firefox Browser Support] Many organizations determine the technical support departments or call centers in countries or regions with lower costs. There was also a growth in companies specializing in providing technical support to other organizations. [http://computerrepair.org.in Google Chrome Browser Support] Often referred to as the MSP (managed service providers). [4]) [5] This
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For companies that need to provide technical support and outsourcing allows them to maintain high availability of service. This need may result from peaks in the volume of calls during the day, and periods of high activity due to the introduction of new products or service and maintenance packages, [http://computerrepair.org.in HP Printer Support] or the requirement to provide customers with a high level of service at a low cost to the business. [http://computerrepair.org.in Epson Printer Support] For companies that need technical support assets, and outsourcing can essentially staff to focus more on their work in order to maintain productivity. [7] It also allows them to take advantage of specialized personnel who may be beyond the scope of the work of the knowledge base and technical expertise, [http://computerrepair.org.in Brother Printer Support] thus providing a higher level of technical support to its employees.

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Often divided into levels of technical support, or levels, in order to provide better service or business venture customer base. [http://computerrepair.org.in Canon Printer Support] The number of levels is used for business to organize a technical support team based on the need to work, [http://computerrepair.org.in Microsoft Support] want, or desire for it revolves around its ability to serve its customers enough or users. The reason for providing a multi-tiered support system instead of a single public support is to provide the best possible service in the most effective way possible. [http://computerrepair.org.in Microsoft Office Support] The success of the organizational structure depends on understanding the technicians' level of responsibility and obligations, [http://computerrepair.org.in Microsoft Windows XP Support] commitments customer response time, and when to escalate the issue and is suitable for any level. [8] a common support structure revolves around the three-tiered technical support system.
Class / level 1 (T1/L1)
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Tier / Level 2 (T2/L2)

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This is a more in-depth technical support level than Tier I and therefore costs more techs who are more experienced and knowledgeable in a particular product or service. [http://computerrepair.org.in Spyware Removal Support] It is synonymous with level 2 support, support line 2, administrative level support, and various other headings indicating advanced technical troubleshooting and analysis methods. [http://computerrepair.org.in Trojan Virus Removal Support] Technicians in this realm of knowledge are responsible for assisting Tier I personnel solve basic technical problems, [http://computerrepair.org.in Malware Virus Removal Support] and to examine the issues raised by verifying the validity of the problem and seeking for known solutions related to these more complex issues. [http://computerrepair.org.in FBI Money Pak Virus Removal Support] However, before the troubleshooting process, it is important that the technician review the work to see what is already done by the Tier I technician and how long the technician has been working with that customer.  [http://computerrepair.org.in Windows System Restore Virus Removal Support] This is a key element in meeting both customer and business needs as it allows the technician to prioritize the troubleshooting process and properly manage their time. [http://computerrepair.org.in Social Networking Support] If a problem is new and / or personnel from this group can not determine a solution, they are responsible for raising this issue to Tier III technical support. [http://computerrepair.org.in Facebook Support] In addition, many companies state that certain troubleshooting solutions be performed by this group to ensure the intricacies of a challenging issue are solved by providing experienced and knowledgeable technicians. [http://computerrepair.org.in Multimedia Support] This may include, but are not limited to onsite installations or replacements of various hardware components, software repair, diagnostic testing, and utilization of remote control tools used to take over the user's machine for the purpose of troubleshooting and finding a solution to the problem. [8] [11]
Tier / Level 3 (T3/L3)


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