Storytelling For High Concept And High Touch 81463

After reading Daniel Pink talk about his new book A Whole New Mind: Moving from the Information Age to the Conceptual Age for the fourth time, I eventually read it cover to cover (less than each day). I finally got what he"s speaking about when he says jobs that are high contact are here to remain. That"s, jobs that builds connections between customer and business whether it"s B2B or B2C. To that end, he advocates that we add more storytelling into our relationships, that we create a point with an account, not merely facts which everyone knows they want but nevertheless find dull. Associated with that experiences are easier to remember. He continues to list some of our modern features distinguishing reports from facts: <br /><br />Facts illuminate.....Stories amuse <br /><br />Facts reveal.......Stories divert <br /><br />Facts are for real....Stories are for address <br /><br />With the comfortable access to facts nevertheless, facts are becoming common, offered at the speed of light because of the web and se"s like Google. So each fact becomes less valuable. What becomes more valuable may be the capability to offer them with emotional effect and place these facts in context. Stories occur where high touch and high concept intersect. This need is creating the movement called organizational storytelling at World Bank, NASA, also Xerox. It is also getting used in advertising ad on TV. <br /><br />And as Mark Turner says in his book The Literary Mind, "Most of our knowledge, our knowledge and our thinking are prepared as stories." <br /><br />Why am I telling you? Here"s Daniel Pink"s answer: "Story is having another important effect on business. Like design, it is becoming a key way for entrepreneurs and individuals to distinguish their services and goods in a crowded marketplace." <br /><br />So I wished to share with you a tale I heard a week ago. I prefer this story for three reasons: 1. It"s really a story out of Wal-Mart"s success. 2. we can each apply it as a mini-self-assessment. 3. it"s motivational. I really hope you prefer it too. <br /><br />At Wal-Mart, in the beginning, everybody would begin as a, bagging the customer"s purchases. Employees were checked on a number of conditions. They were assessed on their attitude toward the job, attitude toward the consumers, when they arrived for work, when the left, their passion for the job, contribution to the company goal and the company, etc. Sam Walton came up with a system for ranking all baggers. You had been a bagger, a 2 bagger or even a 3 bagger. Get further on [http://www.okttba.com/fundamental-human-societies.html industrial robot] by visiting our witty website. <br /><br />Just how Wal-Mart stores are designed; being truly a bagger is a crucial entry level job. The task of a bagger would be to bag purchases for customers on two registers. A bagger is meant to be able to keep up with two lines. However, there are some baggers who can only maintain one register line, lines are handled two by some who and some who can handle three or maybe more lines. Identify more on a partner paper by clicking [http://www.43things.com/person/classface94 follow us on twitter]. <br /><br />One Baggers get to work on time, do the job to the most effective of the capacity and leave on time, no matter what. They could only manage one register range. They don"t see what needs to be done beyond their assigned tasks and don"t concern themselves with other things. <br /><br />Two Baggers have become similar. They arrive on time, leave on time, and get the job done of bagging for 2 register lines very competently. While face to face, they do what must be performed very carefully. With time, they can climb into supervisory and middle management roles. <br /><br />Today Three Baggers really are a whole different animal - hard to tame, tougher to include. <br /><br />Three Baggers are available in early, leave late, try to find extra work that requires to be performed, put the task first even at quitting time. They ensure that all of the lines have baggers and will stay late until the alternative turns up. Clicking [http://www.design21sdn.com/people/177603 robots industrial] probably provides suggestions you could tell your mother. They pitch in, in a pinch or even a disaster, without being asked. They love their job and the organization. They"re your cheerleaders, your fans. These stars are getting somewhere. Don"t keep them back. If you"re able to, use those star qualities to advance your organization. <br /><br />After reading those three job descriptions: are you currently a, a Two-bagger or a Three-bagger? And working for you, do you"ve One-baggers, Two- baggers or Three-baggers? And who do you want in those roles? <br /><br />Now is not it better to remember the differences between these skill sets/character sets from the story than old-fashioned job descriptions? Try using metaphors and stories to make your point this week. [http://www.hummaa.com/user/motionnut43 Meincke Tobiasen Dashboard, Music Profile, Friends, Playlists , Messages, Comments, F] is a interesting database for more about the inner workings of it. <br /><br />From Basics to Competence <br /><br />For several folks, emotional intelligence encompasses five basic areas of mastery. They are: <br /><br />* Knowing your feelings and using them to create life decisions it is possible to deal with. <br /><br />* Being able to control your emotional life without being hijacked by it -- not being paralyzed by depression or worry, or swept away by rage. <br /><br />* Persisting in the facial skin of challenges and channeling your desires so that you can pursue your aims. <br /><br />* Empathy -- reading other people"s thoughts without their needing to let you know what they"re feeling. <br /><br />* Handling emotions in associations with ability and harmony -- having the ability to articulate the pulse of an organization, as an example. <br /><br />The scope of these skills means there is indeed room for many of us to increase, increase, and learn. There"s a great deal to learn here. Learning about emotional intelligence, learning about the various tools for energy efficiency; that is just the start. It is like reading most of the books on sailing and sm.