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Edição atual tal como 16h26min de 13 de novembro de 2013

Promero Partners with CallMiner to provide Market Leading Speech Analytics Options to Customers

Pompano, Fla - November 7, 2013 -- Promero, Inc., a leading reseller and hosting provider of Call Center Software and CallMiner, the market leader in speech and voice from the buyer analytics solutions for contact centers, these days announced a new partnership to supply speech analytics solutions within the cloud. By way of the alliance, Promero and CallMiner buyers and prospects are supplied a winning mixture of experience from the pioneer in on-demand call center computer software and managed solutions and Eureka, a ?best of breed" speech analytics platform.

The CallMiner Eureka platform improves contact center and enterprise overall performance by automatically scoring 100% of agent interactions and utilizes conversational analytics (text and speech analytics) to right away reveal insights from buyer conversations. Organizations using speech analytics can instantly access and evaluation information from millions of buyer engagements, identify price reduction and optimization possibilities, monitor compliance, and very easily uncover the root reason for troubles.

?After I saw the CallMiner item and read evaluations and testimonies about CallMiner from leaders in monetary solutions, technologies, retail, and overall performance marketing and advertising," stated Gregg Troyanowski, president of Promero, ?I instantly knew that CallMiner was the proper selection for Promero. Our buyers count on Promero to advise greatest in class items with higher returns on investment and low total price of ownership. CallMiner is rock solid on all accounts."

?Partnering with Promero enables us to deliver a market leading speech analytics platform inside a seamless, turnkey fashion," said Terry Leahy, Chief Executive Officer at CallMiner. ?Promero is known for delivering outstanding value to its buyers by supplying only the most effective solutions inside a feature-rich and unified call center platform. All of us at CallMiner are excited for this robust and productive partnership."

About CallMiner

CallMiner may be the market leading cloud-based solution for improving agent overall performance by means of Voice from the Customer analytics across all channels. Eureka automates the overwhelming approach of monitoring data from 100% of interactions - calls/audio, chat, email, surveys and social - to uncover consistent and reputable data about agent overall performance. Actual time company intelligence could be leveraged by enterprises to dramatically enhance customer support and sales, reduce the cost of service delivery, mitigate threat, and identify regions for approach and item improvements. For far more data, check out www.callminer.com

About Promero, Inc.

Founded in 2001, Promero is actually a leading company consultant and computer software provider of contact center solutions. Collectively with its partners, Promero provides revolutionary technologies, strength, stability, extensive consultation, implementation and support. Promero is actually a Worldwide Oracle Gold Companion for Siebel CRM and Contact Center Anywhere and Salesforce AppExchange Companion. Promero is definitely an authorized reseller of Aspect Get in touch with Center Computer software UIP, Interactive Intelligence CIC, CallMiner, Vocalcom HermesNet, Pipkins Vantage Point, Monet Workforce Management computer software, RiverStar CE Suite, IEX Channel TotalView Operate Force Management, Verint Impact 360 Operate Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for information center solutions. Go to Promero's internet site at http://www.promero.com.

Galloway corners comedy

South African has carved a fine reputation for herself as an actress, dancer and choreographer. She has teamed up with comedian Alan Committie for Happily Ever Laughter! at the Theatre around the Bay. You've previously co-starred with,Alan. It must be exciting functioning together, hence yet another round - or are you currently a sucker for punishment? We first worked together within the farce Boeing Boeing last year. We actually enjoyed the expertise and he helped me discover self-confidence inside a genre I knew little about. Subsequently, when asked to join his show Dick and I, it gave me , an opportunity to throw out a few of my personal suggestions and develop even further within the mad planet of comedy. I enjoy functioning with him since he is such a fearless performer and it gives me an excellent sense of secu?rity on stage, He allows me to a step out of my comfort zone 1 and take dangers. I suppose I am m a little of a sucker for punish-jg ment -he won't lefcme quit, regardless of how terri?fied I am.

I believe you might be harsh around the Harry Potter series within the show. Is absolutely nothing sacred? Ha, yes we take a look at all of the topical, fan?ta s t i c a 1 films and books at the moment. Harry Potter and Twi-light are two on the ones we chat about. And when I say ?chat about", I mean,  ?unpack", and when I say ?unpack", I mean ?rip off", entirely But with charm and exciting of course. And no, absolutely nothing in comedy is sacred. Except for estate agents. There's no comedy to be had with estate agents. It's just also obvious.

To what extent will be the material co-created? This show was an excellent oppor?tunity for me to test a few of my personal writing skills and tips. We sat for ages hashing place and workshopping subjects that explored the concept of Happily Ever Laughter! The project has been a fantastic Collaborative work and has offered me a chance to try my hand at writing under the umbrella of Alan's existing brand. He's teaching me how scary and difficult stand-up might be, and I'm teaching him how scary and difficult singing and dancing might be.

You've got a robust musical background, with roles in shows like Cats, Fangs and Hairspray. Is it extremely diverse performing comedy? Musical theatre has been my life for any long time. I enjoy it and discover it incredibly fulfilling. I knew I wanted to branch out and try to make a name for myself in other places on the industry, and I was fortunate enough to execute in various productions over the years, which have led me, in child actions, to this show. From playing the comic part of Amber in Hairspray, to performing the comedy review Does My Bum Wobble? to the farces Boeing Boeing and Perfect Wedding -1 JO GALLOWAY: In Happily Ever Laughter! with Alan Committie.

Backstage KAREN RUTTER have managed to slowly build up confi-dence within the area of comedy. That stated, it is extremely diverse to musical theatre, and performing a farce is quite diverse to stand-up. I can't say I am a stand-up comedienne just but, but I am functioning difficult towards it. Comedy actually is actually a serious enterprise. You've got also worked in Tv and as a cabaret singer, you choreograph, and have performed in dramas. Is there something you won't do?

There are many things I can't do. Maths is one of them, I can actually only count five,six,7,eight. As for things I won't do - nicely, I can honestly say I'll never ever coach the Springbok rugby side. It's been supplied to me twice currently but, seriously, I don't have the moustache or a higher enough voice to accomplish the job jus?tice. 1 has to draw a line someplace. (After which cross over that line using the ball. That's known as a try. And it is one way in which you'll be able to win a game. This will be one of my first pep talks I'd give the Springboks...)

You are the daughter of well-known theatre couple Keith Galloway and Delia Sainsbury, who founded the Waterfront Theatre School. Did you need to be in theatre from an early age, as well? I mean, what would have occurred should you wanted to be an accountant? Or perhaps a truck driver? Ha! Yes, nicely I didn't have a lot Option, becoming component of my mad family I was watching my mum teach dance class as soon as I could sit up. I could-n't have had a a lot more fantastic upbring?ing. I constantly wanted to execute and honestly don't know what else I'd do with my life. I wanted to be a lawyer at one stage, but realised I wanted to be a lawyer like around the Tv show LA Law. I then wanted to be a forensic entomologist (I know!) but then realised I just wanted to act on CSI, so becoming an actress was the answer.If I had decided to grow to be a truck driver, my parents would have sup-ported me 100 %. Though almost certainly be a truck driver with show tunes playing within the truck, or one who'd Choreograph a rapid quantity at the truck stop.

What do you prefer to do to relax? I invest time at the gym, or lying by my pool, reading, with my sister, going out with my Mends, or just curled up around the couch with season upon season on the Tudors, Grey's Anatomy and Brothers & Sisters. ? Happily Ever Laughter! is at the Theatre around the Bay until November 19. To book, call 021438