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De BISAWiki

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Edição de 09h10min de 13 de novembro de 2013

Promero Partners with CallMiner to provide Market Leading Speech Analytics Options to Customers

Pompano, Fla - November 7, 2013 -- Promero, Inc., a leading reseller and hosting provider of Call Center Software and CallMiner, the market leader in speech and voice from the buyer analytics solutions for contact centers, these days announced a new partnership to supply speech analytics solutions within the cloud. By way of the alliance, Promero and CallMiner buyers and prospects are supplied a winning mixture of experience from the pioneer in on-demand call center computer software and managed solutions and Eureka, a ?best of breed" speech analytics platform.

The CallMiner Eureka platform improves contact center and enterprise overall performance by automatically scoring 100% of agent interactions and utilizes conversational analytics (text and speech analytics) to right away reveal insights from buyer conversations. Organizations using speech analytics can instantly access and evaluation information from millions of buyer engagements, identify price reduction and optimization possibilities, monitor compliance, and very easily uncover the root reason for troubles.

?After I saw the CallMiner item and read evaluations and testimonies about CallMiner from leaders in monetary solutions, technologies, retail, and overall performance marketing and advertising," stated Gregg Troyanowski, president of Promero, ?I instantly knew that CallMiner was the proper selection for Promero. Our buyers count on Promero to advise greatest in class items with higher returns on investment and low total price of ownership. CallMiner is rock solid on all accounts."

?Partnering with Promero enables us to deliver a market leading speech analytics platform inside a seamless, turnkey fashion," said Terry Leahy, Chief Executive Officer at CallMiner. ?Promero is known for delivering outstanding value to its buyers by supplying only the most effective solutions inside a feature-rich and unified call center platform. All of us at CallMiner are excited for this robust and productive partnership."

About CallMiner

CallMiner may be the market leading cloud-based solution for improving agent overall performance by means of Voice from the Customer analytics across all channels. Eureka automates the overwhelming approach of monitoring data from 100% of interactions - calls/audio, chat, email, surveys and social - to uncover consistent and reputable data about agent overall performance. Actual time company intelligence could be leveraged by enterprises to dramatically enhance customer support and sales, reduce the cost of service delivery, mitigate threat, and identify regions for approach and item improvements. For far more data, check out www.callminer.com

About Promero, Inc.

Founded in 2001, Promero is actually a leading company consultant and computer software provider of contact center solutions. Collectively with its partners, Promero provides revolutionary technologies, strength, stability, extensive consultation, implementation and support. Promero is actually a Worldwide Oracle Gold Companion for Siebel CRM and Contact Center Anywhere and Salesforce AppExchange Companion. Promero is definitely an authorized reseller of Aspect Get in touch with Center Computer software UIP, Interactive Intelligence CIC, CallMiner, Vocalcom HermesNet, Pipkins Vantage Point, Monet Workforce Management computer software, RiverStar CE Suite, IEX Channel TotalView Operate Force Management, Verint Impact 360 Operate Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for information center solutions. Go to Promero's internet site at http://www.promero.com.