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What is the Difference between a Bad, Good, and Great Manager?

hospitality jobs - There is a difference between successful restaurant managers, or general managers, and those whose career has stalled is what they do.

There are visible and tangible differences between bad, good, and great managers. The difference isn’t their education, experience, or personality.

Despite what the articles and performance coaches tell you, the difference is in what they do.

A Bad Restaurant Manager vs a Good Manager

hospitality jobs - There are managers who want to sit behind their desk. They are busy. They are busy with the idea of being a manager, but they never make the transition to ‘acting’ like a manger. If you don’t understand then consider this.

A Bad Manager

hospitality jobs - Manager A has some great strategies created for the next five year. They have an excellent employee handbook. The restaurant has lists and projects. Everyone has paperwork. The lower level employees may be empowered and supported in all the right ways - on paper. Manager A may have a great career because he knows how to give general managers and ‘The Board’ exactly what they want. They know there is an order of bad fish because the proper forms were filled out, approval for disposal given, and the manager has filed the proper paperwork.

This manager spends their time telling people what to do. They are the ones trying to manage by using motivational talks and condescending speeches, and then walk back into their office, turning their back on the staff.

A Good Manager

Manager B has a pile of paperwork on their desk. They are out on the floor. They know there is an order of bad fish because they are in the Kitchen, and deal with it immediately, adjust the menu, and may even be on the phone finding a different meat for tonight’s special.

Good managers explain what they need, and take the time to explain why. They communicate well, using written, and example as a teaching aid. They also let each staff member take responsibility for others.

A Great Manager

Manager C can do it all. Not because they are superman, but because they are in control. This is the person who has taken courses on project management, life coaching to get control over their lives, and have organized their lives and reduced those little annoying time wasters that eat up your day and ruins your productivity.

But more important, they don’t see the restaurant as 1 person managing a staff. Instead, they see a network of people working together as a team. They involve people in the decision making and improvement strategies.

What Does Success Look Like?

Most of us think of success as a slowly curving line that moves up across a chart. This may be what our college and university professors taught, but it isn’t reality.

Truly successful managers will tell you that success looks more like a zig zag ladder built on a lot of failures. In fact one performance coach said ‘if you are not failing, then you are not risking enough to be successful.’