KPO in India 377073640351
De BISAWiki
/24-7PressRelease/ - INDIA, May possibly 08, 2006 - After the great success of Business Process Outsourcing (BPO) in India, it is now the KPO change to create its presence felt. BPO success in India is encouraging offshore companies logo hunting Indian industry for outsourcing their high-tech knowledge based jobs. Functional cost saving, pool of talented workforce, infrastructure improvement and favorable government policies are the major factors, which are responsible for the Knowledge Process Outsourcing (KPO) in India.
According to a report by GlobalSourcing Now, the Worldwide Knowledge Process Outsourcing market (KPO) is expected to reach USD 17 billion by 2010, that USD 12 billion (almost 70%) could be outsourced to India alone. Indian KPO industry has recently taken measures in employing highly qualified and gifted people and number of KPO specialists is likely to cross a lot more than 250,000 by 2010 compared to the current amount of 25,000 workers. The data on the right shows that Expected Growth in World wide BPO and KPO Markets (2003-2010)
Why is India a favored location for KPO?
The workforce is highly literate and they're well-versed with English language, thanks to Indian educational system. Each year India is creating thousands and hundreds of English speaking, trained specialists in the fields of IT, Engineering, Education, Law, Science, Finance, Architecture and other competitive fields.
The Indian advantage mostly lies in the technical and academic requirements of its workforce. A survey done in 2002 by NASSCOM (National Association of Pc software and Service Companies) showed an Indian ITES-BPO center in banking and financial service sector, works much better than US and UK based BPO facilities in various categories like the total number of transaction, total number of right dealings, total client satisfaction, number of transaction per hour and the common rate of solutions.
It has also showed in the study that 45 percent of Indian service providers have the highest quality accreditation like Six Sigma (A rigorous and disciplined system that uses data and statistical analysis to measure and increase a operational performance, methods, and systems. Six Sigma determines and prevents problems in production and service-related processes.). BPO or KPO in India are getting more quality conscious and they're generally improving to possess standards that of internationally accepted. They are in the process of highly acclaimed quality management requirements from International Organization for Standardization (ISO) such as ISO 9001:2000, ISO 9001, ISO 9002, ISO 9001:2001 and from the CMM framework to the new CMMI framework.
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