The Dell Corporation - A Technician's Review

De BISAWiki

The Dell computer has turned into a fixture in businesses all over the world. From the days when they were constructed in a college dorm place, to the mass production of today, Dell has been among the most successful computer manufacturers.

I act as a computer specialist in-a major organization that supports almost 5000 end-users. Our daily tasks can become overwhelming sometimes. Specially when our network decreases or one of our computers dies.

Something we do not have to be concerned about is hardware problems. Most of our PCs are from Dell, the newer types being the Optiplex GX620. Whenever we've an equipment failure in a Dell machine, we simply login to their web site, submit a questionnaire, and the following day our part arrives. We can do our warranty replacements without even being forced to talk with a customer care representative on the telephone.

In a corporate environment that requires near 100% uptime, brings the need for support like that of Dell. The less time we (experts) can spend worrying about checking an item of equipment, in transit, the more we can concentrate on our job available. I think I'm partial, just a little, because of the service that we do get from Dell. But there's nothing easier to a technician than easily obtainable equipment replacements.

We also deal once and a while with IBM (Lenovo). I cant say that I'm as thinking about their support. Each time we've to restore a part in an IBM unit, they feel the need to send a technician. This is frustrating, after all, many of us are only as qualified (and maybe even moreso) than these professionals.

Aside from who you and your organization handle, ensure that you when you bring a brand new dealer on-board, you take a good look at their support services. The support you have the simpler the experts job will be. Sponsor contains further concerning how to allow for this concept.