Where Has Client Service Gone?
De BISAWiki
Whatever occurred to the adage "The buyer is king or queen"? or the customer is often right. Not any longer. Companys representatives appear to delight in arguing with and stone-walling clients and some even brag on their blogs about early morning and late evening calling just to upset customers to set them up for their day.
What sort of person gets kicks from this kind of behavior? Do they even think before they get in touch with the reaction of the consumer they call and whom they may possibly come in contact with that day? Is this type of action possibly far more legal liability just waiting to take place?
Road Rage is so typical in our society now.. whats next- Telephone Tantrum? Will this also be a psychiatric diagnosis and a legally defendable offense? I would nearly bet on it!
Credit card organizations are the amongst some of the worst offenders and now, if one particular is a excellent, spend your bills on time and in total client they dont want you and in truth, are thinking about penalizing the "very good customer" by charging them an annual fee to use their card. Get more on this affiliated site - Navigate to this hyperlink: address. Seriously?
It really amazes and stuns me how deplorable client service has turn into. Its such an oxymoron.. client and service dont go collectively any longer there is no service for the consumer it is all about the companys way to make money, much more profit. Dont companies care any longer about the way that they are perceived? The only energy and voice the customer has left is not to be a companys buyer any longer and when that takes place there will be no need for the bottom-line, generating money/profit, customer service or the CEO as a result no much more organization.
I have always been a good individual and I try to search at each sides of every single predicament. Do I have ideas and supply options. Totally! When I have had an exceptional experience with customer service I tell them so and thank them as effectively as telling every person that I come in make contact with with what a great company, service or product they have. Lately, I have been silent.. wonder why?.
