Where Has Consumer Service Gone?
De BISAWiki
What ever occurred to the adage "The client is king or queen"? or the customer is usually correct. Not anymore. Companys representatives seem to delight in arguing with and stone-walling buyers and some even brag on their blogs about early morning and late evening calling just to upset buyers to set them up for their day.
What type of person gets kicks from this kind of behavior? Do they even assume before they contact the reaction of the customer they get in touch with and whom they may possibly come in make contact with with that day? Is this kind of action possibly more legal liability just waiting to come about?
Road Rage is so common in our society now.. whats subsequent- Telephone Tantrum? Will this also be a psychiatric diagnosis and a legally defendable offense? I would nearly bet on it!
Credit card organizations are the amongst some of the worst offenders and now, if one particular is a good, pay your bills on time and in full buyer they dont want you and in reality, are contemplating penalizing the "good buyer" by charging them an annual fee to use their card. Seriously?
It truly amazes and stuns me how deplorable consumer service has turn into. Its such an oxymoron.. client and service dont go collectively any longer there is no service for the buyer it is all about the companys way to make cash, much more profit. Dont companies care anymore about the way that they are perceived? The only power and voice the customer has left is not to be a companys consumer any longer and when that occurs there will be no need for the bottom-line, producing funds/profit, consumer service or the CEO for that reason no much more firm.
I have constantly been a good particular person and I attempt to appear at both sides of every predicament. Do I have ideas and offer options. Clicking relevant webpage possibly provides tips you should tell your friend. Completely! When I have had an exceptional encounter with client service I tell them so and thank them as effectively as telling everyone that I come in speak to with what a excellent firm, service or product they have.Lately, I have been silent.. wonder why?.
