Where Has Customer Service Gone?
De BISAWiki
What ever happened to the adage "The consumer is king or queen"? or the customer is always appropriate. Not anymore. Browsing To relevant webpage seemingly provides cautions you could use with your friend. Companys representatives look to delight in arguing with and stone-walling clients and some even brag on their blogs about early morning and late evening calling just to upset buyers to set them up for their day.
What sort of person gets kicks from this kind of behavior? Do they even feel before they contact the reaction of the customer they get in touch with and whom they may well come in make contact with with that day? Is this sort of action possibly more legal liability just waiting to come about?
Road Rage is so prevalent in our society now.. whats next- Telephone Tantrum? Will this also be a psychiatric diagnosis and a legally defendable offense? I would practically bet on it!
Credit card firms are the amongst some of the worst offenders and now, if one is a very good, spend your bills on time and in full client they dont want you and in reality, are taking into consideration penalizing the "good client" by charging them an annual fee to use their card. Seriously?
It truly amazes and stuns me how deplorable buyer service has grow to be. Its such an oxymoron.. customer and service dont go with each other anymore there is no service for the customer it is all about the companys way to make funds, a lot more profit. Dont companies care any longer about the way that they are perceived? The only energy and voice the consumer has left is not to be a companys buyer any longer and when that happens there will be no need for the bottom-line, generating money/profit, buyer service or the CEO consequently no a lot more firm.
I have always been a good person and I attempt to look at each sides of each and every situation. Do I have suggestions and offer you options. Definitely! When I have had an superb expertise with consumer service I inform them so and thank them as nicely as telling absolutely everyone that I come in contact with what a fantastic business, service or item they have.Lately, I have been silent.. wonder why?.
